All bookings made as of January 2018 will have the following terms and conditions applied and these are part of our standard terms and conditions.
For a trip to go ahead a minimum of 10 bookings must be achieved. We have the right to cancel a trip in the unlikely event that this number is not achieved. In the event of a trip cancellation we will refund any payments made to us. Our decision will be made 12 weeks before the departure date.
Please note we do not refund any other costs, such as flights.
Any payment NOT made by its due date, whether an interim payment or the final balance could result in your booking being cancelled with NO refund of any previous monies paid.
If you are late with an interim payment the current FULL balance must be paid within 14 days of the interim payment due date or your booking will be cancelled.
If you are late with your final payment your booking could be cancelled.
Late payment will incur a £25 additional charge for every or any part of a period of every seven days after the due date. This will be added to your current statement/invoice.
We do not like imposing these terms. However, we not only have considerable advance commitments to hotels and other associated travel and admin costs, but also always have a client reserve list of cyclists wanting to get on a tour, and we need to fulfil their requests as quickly as possible.
Once a trip/holiday/bike transport payment has been made, either as an interim or complete payment you have 14 days from the date of that payment to cancel your booking and will receive a full refund.
Please note if you are paying for bike transport services , if you cancel within 14 days you will receive a FULL refund outside of the 14 days you will receive 50% refund.
This is how it works: if you cancel within 14 days of paying your deposit you will receive a full refund of your deposit. If you cancel after 14 days of paying your deposit, European Cycle Events reserves the right to keep your deposit.
If you cancel at some date after the 14-day period within which you paid your deposit, but within 14 days of the date that you paid the balance of the cost of your trip, you will receive a full refund for the balance but European Cycle Events reserves the right to keep your deposit.
If you cancel after 14 days of paying your final balance, or for the avoidance of doubt, where you decided to make one full payment for your trip including the deposit and final balance, European Cycle Events reserves the right to keep your total payment.
A cancellation can only be accepted via email to email@example.com.
Any other communication will not be accepted. In addition to your cancellation please include the full name(s) of the participants and date your payment was made.
If you are sharing a room and the person you are sharing with drops out you will then be charged single room occupancy fee unless you or European Cycle Events can find a replacement. We will always do our best to find a replacement (of the same sex) but in the event we cannot, or you cannot, then single room occupancy rate will apply. Notwithstanding the above, and if you have not paid for single room occupancy, then you will be sharing your room and your ‘room-mate’ will be allocated on arrival at your hotel.
It is a company policy of European Cycle Events that all customers travelling with us have adequate travel insurance covering accident, personal injury, loss of luggage and cancellation. If you cancel your trip with European Cycle Events Limited, you are liable for any costs and losses, as stated above, so please be sure you have travel insurance.
European Cycle Events Limited are not liable for personal injury, death, damage to property or other loss whether arising from accident, cancellations, flight changes, delays or any other matter beyond our control. Participants should insure against all such possibilities. Participants should also check that their travel insurance covers them for Public Liability in the instance that they, as a participant, are deemed to have caused an accident.
European Cycle Events Limited reserves the right at any time to substitute alternative accommodation or to make any other alteration to the tours which become necessary due to circumstances beyond their control and undertake to inform participants as soon as possible. If the required number of bookings (10) for a trip is not met, then European Cycle Events has the right to cancel a trip and a full refund will be given to the customers. This notice will be given made as soon as is possible. Please note European Cycle Events will not refund any other customer costs, for example flights.
European Cycle Events have the right to refuse/cancel any booking without giving a reason and any monies that may have been paid to European Cycle Events will be refunded in full.
It is also a condition that participants wear an approved bicycle helmet always while cycling and that all participants ensure that their bicycle is in good working order before they arrive for a trip. We recommend that you have your bike serviced before you arrive for your trip.
This means that we will not pay you compensation if we must cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute (for example, the disruption or closure of airports or other transport systems), terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. In the unlikely event of the cancellation/postponement of the sporting events for whatsoever force majeure reason,5034 Events Limited trading as European Cycle Events cannot be held responsible in any way for any monetary loss, inconvenience or any other circumstances, including non-refundable events fees.
All riders that we (European Cycle Events Limited) enter for Italian Gran Fondo’s, French sportives or, for the avoidance of doubt, any other event, will be entered under the team name of “Team European Cycle Events” or a variation of this.
When entering our events / holidays your email address will be automatically added to our database. If you do not wish for this to happen, please email us with the title “unsubscribe”.
We have never and will never sell on or give your email address to any other company except for European Cycle Events being acquired by another company. From time to time we work with other organisers and we may email you regarding the event we are jointly working on, but we will never pass on your email address to the other company.
Please note if you have booked bike transportation via lorry or in a fully enclosed trailer then any issues must be directed to European Cycle Events Bike Transfer not European Cycle Events.European Cycle Events Bike Transfer is our subsidiary transport company. Any general questions regarding bike transportation logistics can be directed to European Cycle Events.
5034 Events Limited trading as European Cycle Events has the right to refuse a booking without giving reason.
2 Ripon House Manor Fields Putney London SW15 3NE
+44 7595 023536